Privacy Policy

1. Introduction

BigBigBite ("we", "us", or "our") operates the online food ordering platform at https://bigbigbite.com. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our Platform. Please read it carefully. By using the Platform, you consent to the practices described herein.

2. Information We Collect

We collect information you provide directly, including:

• Account data: name, email address, phone number, and hashed password
• Order data: delivery address, order history, and special instructions
• Payment data: card type and last 4 digits — full card numbers are processed and stored by Stripe, not by BigBigBite
• Location data: delivery address; approximate GPS only when explicitly granted by you
• Usage data: pages visited, items browsed, device type, browser, and IP address

3. How We Use Your Information

• Process, fulfill, and communicate updates on your orders
• Manage your account and authenticate your identity
• Calculate delivery fees and coordinate driver dispatch
• Respond to customer service inquiries and resolve disputes
• Improve Platform functionality and personalize your experience
• Detect, investigate, and prevent fraudulent or unauthorized activity
• Comply with applicable federal and Florida state legal obligations

4. Information Sharing

We do not sell your personal information. We share it only as necessary:

• Restaurants: your name, order details, and delivery address to prepare and fulfill your order
• Delivery drivers: your delivery address and phone number for order handoff
• Stripe: payment processing under Stripe's own Privacy Policy
• Legal authorities: when required by law, court order, or to protect the rights of BigBigBite, our users, or the public

5. Florida Privacy Rights

Under the Florida Digital Bill of Rights (FDBR), Florida residents may have the right to access, correct, delete, or obtain a portable copy of personal data we hold about them, as well as the right to opt out of targeted advertising. To exercise these rights, contact us at the address below. We will respond within the timeframe required by applicable law.

6. Data Security

We implement industry-standard security measures: TLS encryption in transit, hashed password storage, and role-based access controls. No method of electronic transmission is completely secure — we cannot guarantee absolute security, but we take all reasonable precautions.

7. Data Retention

We retain your personal data for as long as your account is active or as necessary to provide our services. Order records may be retained longer to comply with tax and accounting obligations under Florida and federal law. You may request account deletion at any time; we will process it within 30 days subject to legal retention requirements.

8. Cookies and Tracking

We use cookies and similar technologies to maintain your authenticated session, remember preferences, and analyze Platform usage. We do not use third-party advertising cookies. You may disable cookies in your browser settings, though this may limit Platform functionality.

9. Children's Privacy

The Platform is not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has submitted information through the Platform, please contact us immediately and we will delete it.

10. Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

11. Governing Law

This Privacy Policy is governed by the laws of the State of Florida, United States. Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of the state and federal courts located in Florida.

12. Changes to This Policy

We may update this Privacy Policy at any time. Material changes will be communicated by updating the date at the top of this page. Continued use of the Platform after any changes constitutes your acceptance of the revised Policy.

13. Contact Us

For privacy requests or questions: